Return Policy

Last Updated: [Date]

Thank you for shopping at Decura Home! We want you to love your home decoration, kitchen, and decor products. However, if you are not entirely satisfied with your purchase, we are here to help.

1. 30-Day Return Window

You have 30 calendar days from the date you received your item to request a return. If 30 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

2. Return Eligibility & Conditions

To be eligible for a return, your item must meet the following criteria:

  • The item must be unused, unwashed, and in the same condition that you received it.

  • It must be in its original packaging (including all boxes, tags, and protective wraps).

  • You must have the receipt, order number, or proof of purchase.

3. Exclusions (Items That Cannot Be Returned)

⚠️ Damaged Items: We take great pride in the quality of our home and kitchen products. If an item is damaged, broken, or altered after delivery by the customer, it will not be eligible for a return, refund, or exchange. All items undergo a strict quality check upon return, and any sign of user-inflicted damage will void the refund.

4. Return Shipping Charges

  • Customer Responsibility: Please note that you (the customer) will be responsible for paying for your own shipping costs for returning your item.

  • Original shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund amount.

  • We highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

How to Start a Return Process

  1. Contact Us First: Send an email to [Your Contact Email Address] with your order number, name, and the reason for the return. Please attach photos of the product in its original packaging.

  2. Approval: Once our team reviews your request, we will send you the instructions and the return shipping address.

  3. Ship the Product: Pack the item securely and ship it to us using your preferred courier service (remember, return shipping charges are paid by you).

Refunds (If Applicable)

Once we receive your returned item, our team will inspect it to ensure it is in its original condition and undamaged.

  • If Approved: We will process your refund immediately, and a credit will automatically be applied to your original method of payment within a certain amount of days (depending on your bank or card issuer).

  • If Rejected: If the item is found to be used, damaged, or not in its original packaging, the return will be rejected, and we will notify you via email.

Damaged or Defective Items Upon Delivery

If you receive a product that was already damaged or broken during transit, please contact us within 48 hours of delivery at [Your Contact Email Address] with unboxing photos/videos so we can arrange a replacement for you immediately.

Contact Us

If you have any questions on how to return your item to Decura Home, contact us:

  • Email:

  • Website:

  • Phone: 923242510476